Case description:

A customer contacted us to diagnose his 500GB Toshiba 2.5” external hard drive. It is an old hard drive that is been used many years ago. This drive stopped working when he tries to save some data into it. When he connects the drive to his PC, computer can detect the hard drive but couldn’t access the drive, it prompted “parameter is incorrect”. He unplugs and try again, but it’s still the same error. Subsequently, he tried on a different PC and it is the same. The drive is still spinning and there is no abnormal sounds encounter. His precious data are saved on this hard drive.  

Action (Solution):

Singapore data recovery specialist checked through the hard drive, it spins up successfully and no clicking or beeping noise. The drive is still detectable by recovery machine, but inaccessible, the health condition of the drive deteriorated, left only 6%. The read/write heads are faulty and not able to access the data sectors properly. Based on the condition of the drive, data recovery is still possible since the platter of the drive is in good condition. After the confirmation with our client, we proceed with the recovery for the hard drive.

The Outcome

Our data recovery specialist manages to recover the data from this hard drive. We transferred the recovered data to a new external hard drive for our client. He checked through all the data and satisfied with the result of this recovery.

Suggestion

If you have a faulty hard drive and you need the data, it is best to approach a proper Singapore data recovery centre for a diagnosis and run through the appropriate data recovery process to avoid data loss. Please feel free to contact us if you require any data recovery services or backup solution. 

EHDR, We Leave No Data Behind!

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