USB Thumb Drive / Flash Drive Data Recovery Services

Thumb drives and USB flash drives play a crucial role in our society today, offering significant advantages in terms of storage, convenience, and affordability. These devices have become the preferred choice for data transportation due to their substantial storage capacities, cost-effectiveness, and compact form. In contrast to the past when computers featured floppy disk drives alongside USB ports, modern computers primarily feature USB ports, rendering floppy disks obsolete.

Due to their portable nature, thumb drives are often carried around in pockets or bags. However, this portability can result in data inaccessibility or even damage. This can be extremely disruptive if it contains important documents and files that are not backed up on your PC or laptop. When faced with such situations, get in touch with Ever Higher for our thumb drive data recovery services in Singapore.

Thumb drive or USB flash drive data recovery presents a significant challenge in the current landscape. This complexity arises from manufacturers employing varied standards and producing these devices with relatively short lifespans. These devices are designed to be compact, durable, resistant, and easily transportable for data storage purposes.

At Ever Higher, we provide top-notch thumb drive and USB flash drive data recovery services in Singapore. We understand the critical importance of these portable storage devices in our increasingly digital world. Whether it is accidental data loss, hardware failures, or virus-related issues, we have the experience and advanced tools to tackle a wide range of challenges.

Types of USB thumb drive / flash drive failure:

Software / Logical Failure

Failures can occur when a hard drive becomes inaccessible due to issues not stemming from hardware problems. These issues may involve accidental data overwriting, virus, or malware damage. We categorise these instances as software-level failures, as the data remains present within the hard drive despite the logical malfunction. To retrieve the data – whether that is documents, photos, videos, or files – professional USB flash drive data recovery services are necessary.

Some of the more common symptoms of this type of problem are below:

  • Accidental Formatting
  • Accidental Delettion
  • Virus Attacks
  • Windows Prompt to Format Thumb Drive


Hardware / Mechanical or Physical Failure

On the other hand, hardware, mechanical, or physical failures are caused by issues related to the USB thumb drives’ hardware, such as controller malfunctions. In many cases, data can be permanently lost without the intervention of experienced data recovery engineers. When encountering such scenarios, it is important to immediately disconnect the thumb drive and seek assistance from our professional thumb drive data recovery services.

Some of the more common symptoms of this type of problem are below:

  • Thumb Drive being undetectable
  • Electric Shocks
  • Power Surges
  • Improper Removal of Thumb Drive

Get help today!

or call +65 6817 6277

How it works ?

Steps to get your data back


Keep Calm! Turn off your computer or storage device to minimise further damage.
Call us at +65-6817 6277 for free consultation.


Upon receive media, we will analysis it and provide a quotation to you with the types of problems and price within 1 business day.


Once you approve the fixed quote, we will be sent a data recovery contract to fill out and return. We will start recovery and update job's progress within 3 - 5 business day.


We will deliver the recovered data on an encrypted external hard drive.Simple instructions on how to access the recovered data will provided. Your data is back!

Case Study







One of our customers had gotten in touch with us regarding a malfunction in her USB flash drive. She mentioned that the USB drive stopped functioning after being directly ejected from her laptop. The USB flash drive held one year’s worth of hard work for her final year projects, causing her significant anxiety. Thus, she decided to seek a trustworthy data recovery centre to help with the situation.

Troubleshooting the issue: It is important to consider the USB port as a potential source of the problem rather than the USB drive itself. To avoid unnecessary repairs to the USB drive, it is recommended to assess the functionality of the USB port first.

Here are the steps to test the USB port:

  • Safely remove the USB drive from the port
  • Reboot your computer
  • Test the drive again and check if it works properly

Keep in mind that while one port might be experiencing issues, others could be functioning correctly. Therefore, it is advised to try all available USB ports on your computer. If the issue persists, try testing the USB drive on another computer to rule out potential computer-specific problems.

It is also worth noting that in some cases, the installed version of the Windows OS might fail to recognise your USB drive due to limitations related to the USB version.

Indications of physical issues often manifest as error messages or difficulties encountered upon connecting a USB device. Common error messages include prompts like “Please insert Disk into Removable Disk”, “USB Device Not Recognised or Malfunctioned”, “you need to format the disk before using it”, as well as RAW partitions, dead or inert drives, and damaged controller chips or circuit sheets.

When the silver USB connector is broken or if the circuit board is damaged, it disrupts the power supply to the USB device. In such cases, soldering and circuit repair is necessary. However, it is advised not to attempt this repair on your own, as any mistakes could lead to permanent loss of USB access. DIY attempts could significantly reduce the likelihood of successful data recovery, and in some cases, render recovery impossible. Addressing these physical errors requires specialised equipment and expertise. Thus, it is recommended to entrust this task to a professional who can handle the intricacies effectively.

Upon receiving the thumb drive at our data recovery centre, we will proceed with the soldering and circuit repair. Below is an image of the circuit:

After we detach the board, we will use data recovery tools to access the ROM of the USB Flash Drive and repair it:

After several hours of repair, our data recovery specialists managed to recover all the files from the USB flash drive.

The recovery process has resulted in the successful restoration of up to 99% of the data contained within the USB flash drive.

Let's hear from our customers

A fast and reliable company in helping me recovered almost 95% of the data stored in my portable WD hard disk together with a brand new backup Hard disk and 7 days backup at its office in the event some of the files is not found. Definitely would recommend to anyone who has issue(s) with their Hard disk.

MICHAEL LEE 22/7/2019

This was my first time engaging a company for data recovery services, and I'm really glad I entrusted Ever Higher to do it. Their team is not only extremely skilled and efficient, but also warm and friendly. They recovered 4-5 years' worth of documents, photos and miscellaneous files from a damaged hard drive I thought I had no hope of salvaging. The whole process was quick and the price was reasonable. I would 100% recommend them to anyone in need of data recovery services.

HETHER LEE 24/11/2018

EverHigher rly recovered all the data from my external hard drive (which I accidentally reformatted) under 2 days and I am very very pleased with the exceptional service that I received. Adrian made sure I knew what the recovery process is like and informed me all of the costs involved (no hidden costs!!). Prices were extra reasonable too!!!! Rather than spending money on an online software which may or may not recover your data and rewrite unnecessary programs on your external hard drive, get your disc assessed (for free!!) and fixed at EverHigher!! Thank you so much for recovering all of my invaluable data, genuinely appreciative of the entire service!!!! 

JANICE CHUAN 10/04/2018

Excellent service from Adrian and team. He was patience and explained the data recovery process in detail. I tried various softwares to try to recover my accidentally formatted SD card but to no avail. Ever Higher managed to recover everything and saved my holiday photos! Highly recommended!

DARICK YEO 13/07/2018

Great service! Indeed I picked the perfect data recovery company! Will recommend this company to my friends! Everything is well briefed and clear, also the process was quite fast! All the best Ever Higher Data Recovery Centre Pte Ltd!


Excellent Service.
1. Detailed report of fault and method of rectification was provided.
2. Quotation response was fast.
3. Collection from us was almost immediate on the same day, upon confimation of their quotation.
4. Recovery was done in a matter of days.
5. Full explanation on the new NAS purchase from them.

Definitely trustworthy and recommended.

MANFRED TEO 25/09/2018

I was trying to copy my 4Tb drive to an empty drive and a power failure glitched that drive with all my pictures from the past 18 months. I looked for a data recovery firm and Ever Higher stood out as both fair pricing and fast service.
I am thrilled with the results as everything has been restored on a new drive and I am delighted with the results. I highly recommend Ever Higher Data Recovery should you ever have a problem with your hard drive or similar items

RICK LAWSON 06/05/2019

My hard drive got corrupted I week before final submissions. Ever Higher Data Recovery Service Singapore recovered all my data perfectly in just 3-4 days. Very Grateful! Fantastic Service!


Get help today!

or call +65 6817 6277

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