Initial Cause of Data Loss

A client came to us for help recovering data from his Asus ZenFone 1006D Android phone, which had suddenly stopped working. The device had never been dropped, exposed to water, or shown any prior issues. His primary concern was to retrieve all the data safely to his new phone.

Diagnosis and Assessment

Our recovery team carried out a thorough diagnosis and identified the root cause: a faulty motherboard. Abnormal current flow was detected, and upon inspection, we confirmed that a third party had previously opened the device. This made the case more challenging, as any damage to critical components such as the CPU, memory chip, or NFC could have made recovery impossible.

Data Recovery Outcome

Despite the low recovery chances and the risks involved, the client agreed to proceed. Our recovery team applied specialized recovery techniques and successfully retrieved all the requested data. During the online data verification session, the client expressed great relief and satisfaction. The recovered data was then safely transferred to a hard drive provided by the client for backup.

Professional Suggestion

Motherboard failures in mobile phones can happen for several reasons, including overheating, exposure to moisture, or physical impacts. Frequent drops may cause internal components to loosen or crack, while low-quality charging cables and power surges can damage circuits over time. Poor maintenance, such as running multiple apps without rest, can also strain the hardware. If you encounter such issues, avoid further tampering with the phone and consult a professional data recovery service immediately to prevent permanent data loss, or contact us at your convenience.

More Success Stories>>>>>>