A client brought in an iPhone 11 that displayed the charging sign but refused to turn on. Each time the device was connected to power, the charging icon appeared, yet it never progressed to the Apple logo or home screen.

The internal storage remains intact, even though the device itself is unresponsive.

After a detailed assessment, our engineers confirmed that we may try to recover the data from this iPhone through its NAND storage, as it seems it is not affected. With the right tools and controlled extraction methods, the data could still be safely retrieved.

Using specialised equipment designed for non‑booting iPhones, our team accessed the internal memory and successfully extracted the customer’s data.

Unbootable iPhones can fail for several reasons, such as:

Trying repeated force restarts, battery swaps, or DIY repairs can worsen the damage and reduce the chances of recovery. Choosing a professional data recovery service in Singapore ensures the device is handled safely and the highest possible recovery rate is achieved.

If your iPhone shows only the charging sign, refuses to turn on, or becomes completely unresponsive, our team is ready to help you recover what matters most. Feel free to contact us for advice.