Case description:

A customer contacted us seeking data recovery for her iPhone 8 Plus (256GB). She had been using the phone for many years, and its memory was nearly full. Despite trying to delete apps, photos, and videos to free up space, she was unsuccessful. The phone became slower, started glitching, and eventually got stuck on the Apple logo. She attempted a force restart, but it didn’t resolve the issue. After visiting an Apple center for diagnosis, she was informed that the problem was due to a memory full issue and error code 14. The suggested solution was a factory reset, but she needed to recover important photos and videos stored on the device.

Action (Solution):

EHDR’s data recovery specialist checked the iPhone and confirmed it had error code 14, which is related to a memory full issue. Data recovery was deemed possible in this case. Upon receiving service acknowledgment, we proceeded with the recovery. The recovery process typically takes a few days, depending on the amount of data. We successfully recovered the data and stored it on a new external hard drive for her.

The Outcome

Suggestion

If your iPhone is stuck in recovery mode or on the Apple logo due to full memory or another issue, do not lose hope or reset it. A few years ago, this issue was unrecoverable, but it was solved with a breakthrough in 2022.

EHDR, We Leave No Data Behind!

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