Initial Cause of Data Loss

A customer visited us to recover data from his faulty mobile phone. He needs help to recover data for his data from Android Samsung Galaxy Note 9 water-damaged phone. The phone’s screen blackout after it came into contact with water. He tried to touch the screen and pressed the power button, but the phone did not respond to any of his actions. He connects this phone to the charger, hoping it will boot up successfully. Unfortunately, when he powers it on, the phone does not respond. He tried to google and followed some instruction and guide online, and it still doesn’t help. He has a lot of documents, photos, videos, and other important data on the phone that need to be recovered.

Phones Data Recovery

EHDR’s engineering team dismantles the phone to verify its internal condition. There were many watermarks, short circuits on the motherboard, and hardware failure. Many spots corroded. The phone generates abnormal heat on the motherboard when connected to the charger. However, recovery will be possible if the CPU, memory chip, and other essential chips are not damaged. The chip-off recovery method was confirmed, and the recovery process finished within one week.

Data Recovery Outcome

The data recovery was successfully made, and our recovery specialist recovered all the data from his phone. We contacted him for data checking. He was thrilled because all the data were recovered. All recovered data were transferred to an external hard disk for him, and he managed to transfer all the data to his new phone.

Suggestion

If you have a phone or any faulty storage devices that require data recovery, please get in touch with us for a free assessment.

EHDR, We Leave No Data Behind!

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