Initial Cause of Data Loss

After noticing a clicking sound when connecting it to her computer, a client sought our help to recover data from her Western Digital 2.5” 1TB HDD. The data was inaccessible, and after some time, the computer froze. She hoped to retrieve her files and restore normal system functionality.

Diagnosis and Recovery Process

Our recovery team conducted a thorough diagnostic and suprisingly found that the HDD had no physical damage. The issue is software-related, meaning a logical-level recovery was required rather than a cleanroom repair.

Data Recovery Outcome

Our engineers successfully recovered all data in its original structure. During an online data verification session, the client confirmed the successful retrieval of her files and expressed satisfaction and relief. The recovered data was then transferred to a backup hard drive provided by the client.

Suggestion

Many users assume slow performance or freezing issues are due to HDD failure, but they can also be caused by insufficient RAM, malware, or software conflicts. Similarly, data corruption might result from improper shutdowns or software errors rather than hardware failure. This highlights the importance of accurate diagnostics before taking action.

Stop using the device and seek professional data recovery services if you encounter data loss or system issues. Feel free to contact us for assistance!

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