Initial Cause of Data Loss

We were approached by a client seeking data recovery assistance for a Western Digital MyCloud NAS, which contained two Western Digital 3.5-inch 2TB hard disk drives. The device had been set aside and unused for a long period. When the client attempted to update the NAS firmware, the system failed to function and became inaccessible.

Diagnosis and Recovery Process

Our recovery team performed a comprehensive diagnostic assessment of the two HDDs. We confirmed that there were no hardware issues, and both drives were physically healthy. The root cause of the problem was logical in nature, stemming from outdated firmware that had affected the NAS operating system and prevented it from functioning as expected.

With the drives still in good physical condition, we proceeded with a logical-level recovery. This allowed us to bypass the firmware-related issues and extract the data safely and completely.

Data Recovery Outcome

Our engineers successfully recovered all data in its original folder structure. An online data verification session was arranged, during which the client carefully reviewed the recovered files. The client expressed satisfaction and relief that all valuable data had been preserved. The recovered data was then securely transferred to a new hard drive purchased from us, ensuring the client had a reliable backup moving forward.

Suggestion

It is important to keep NAS devices updated with the latest firmware. Regular updates provide critical security patches, bug fixes, and performance improvements that ensure the reliability of the system. Outdated firmware can lead to functionality issues, vulnerabilities, or data inaccessibility. We recommend routine maintenance and updates to safeguard data.

If you encounter issues with your NAS or require professional data recovery services, do not hesitate to contact our team.

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