One of our panicked customers had sent in a portable hard drive that can’t be detected by their PC laptop and she has already sent her portable hard drive to other data recovery centers without much success.
When we first plug in the portable hard drive, besides the disk management being unable to detect the portable hard drive, our engineer also noticed an unusual clicking sound can be heard which is an indication that the read/write head is not working properly.
As our Engineer suspect there is physical damage within the hard disk itself, he decided to open up the portable hard drive for further inspection.
When it comes to opening customer hard drive, our engineer takes extra caution to ensure no additional dust gets into the hard drive to prevent further damaging the hard drive during inspection.
Upon opening the hard drive, he discovered the read/write head for the spoiled hard drive is stuck in position and couldn’t align correctly.
Finding out the root cause of the issue, our engineer proceeds to replace the read/write from a healthy hard disk and the data can now be read. Our customer gives a sigh of relief now that she can access her files again.